Try out our IT Service Management Software unitworx and get awesome tools for IT Documentation, Ticketing, Monitoring - all in one system!
The aim of unitworx is to provide an all-in-one solution for IT Service Management perfectly matched to the needs of small and medium-sized IT companies.
This should not keep you from offering high quality work. unitworx gives you all the tools you need to increase your productivity and the quality of your IT services at really fair prices. By the way, the first month is on us! Try out unitworx free for 30 days!
Not enough time?
Especially for smaller IT companies this problem will sound familiar. You'll definitely love unitworx because it helps you to automate your ITSM by Auto-Deployment, the automated activation of relevant monitoring workflows and by solving numerous IT problems with artificial intelligence.
The unitworx Documentation is the centerpiece and brain of our ITSM Software.
It gives you all the data and insights you need about the devices and IT assets in your network & never forgets any incidents of the past.
unitworx will save you plenty of time by Auto-Discovering all network devices - from clients to servers, from physical to virtual machines - and by detecting hardware components or installed software automatically.
Manage multiple accounts and heterogeneous IT infrastructures comfortably and efficiently in one system. Add new customers or nodes for documentation. Adjust the structure of your IT inventory management to your specific needs.
Never lose sight of the potential threats your network is exposed to.
unitworx Monitoring makes sure that you have them on your radar and under control. Prevent problems even before they emerge!
Quick start & maximum flexibility
Set up your network monitoring based on well-proven processes that rest upon the know-how of experts, or customize your monitoring workflows. unitworx helps you getting started quickly by premade workflows and allows you to create your own PowerShell based workflows.
You not only have many predefined workflows, they are also activated automatically if a new IT asset gets into your documentation - this will save you a great deal of work.
More than Monitoring
Every time a problem occurs or when approaching a warning limit unitworx tries to solve the problem itself. If your intervention is required the system will create a ticket automatically. unitworx is the only ITSM solution with that kind of self-healing power!
End user helpdesk requests and the reporting of escalations detected by monitoring are bundled in the IT Ticketing System.
unitworx makes sure you'll find solutions on the quickest route and that you utilize IT incidents to optimize your monitoring processes and helpdesk routines.
unitworx helps you to improve the quality of your IT service and service experience using a well-arranged Ticketing system. It is linked to the documentation and if a ticket results from the Monitoring it will be created automatically.
Service App for Support Tickets
The best service is now within reach for your end users - a little icon in the Windows taskbar opens the app. The Service App allows your customers to create, comment or even close tickets.
Integrated Time Recording
You'll increase your productivity and reduce your administrative effort to a minimum. With the time recording function, it will become a children's game to track the time for a tasks.