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Quality IT Service Management begins
with unitworx

Try out our IT Service Management Software unitworx and get awesome tools for IT Documentation, Ticketing, Monitoring - all in one system!

 

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All-in-one ITSM Software

The aim of unitworx is to provide an all-in-one solution for IT Service Management perfectly matched to the needs of small and medium-sized IT companies.

Limited budget?
This should not keep you from offering high quality work. unitworx gives you all the tools you need to increase your productivity and the quality of your IT services at really fair prices. By the way, the first month is on us! Try out unitworx free for 30 days!

Not enough time?
Especially for smaller IT companies this problem will sound familiar. You'll definitely love unitworx because it helps you to automate your ITSM by Auto-Deployment, the automated activation of relevant monitoring workflows and by solving numerous IT problems with artificial intelligence.

IT Documentation Software

IT Documentation Software

The unitworx Documentation is the centerpiece and brain of our ITSM Software.
It gives you all the data and insights you need about the devices and IT assets in your network & never forgets any incidents of the past.

  Automated Discovering

unitworx will save you plenty of time by Auto-Discovering all network devices - from clients to servers, from physical to virtual machines - and by detecting hardware components or installed software automatically.

  Flexible structure

Manage multiple accounts and heterogeneous IT infrastructures comfortably and efficiently in one system. Add new customers or nodes for documentation. Adjust the structure of your IT inventory management to your specific needs.

  Quick overview

Select the inventory items you really need and use quick dynamic queries resulting in the information that matter to you. Open tickets and activated monitoring workflows will give you a perfect overview of what's going on.

IT Monitoring Tool

IT Monitoring Tool

Never lose sight of the potential threats your network is exposed to.
unitworx Monitoring makes sure that you have them on your radar and under control. Prevent problems even before they emerge!

  Quick start & maximum flexibility

Set up your network monitoring based on well-proven processes that rest upon the know-how of experts, or customize your monitoring workflows. unitworx helps you getting started quickly by premade workflows and allows you to create your own PowerShell based workflows.

  Auto-Monitoring

You not only have many predefined workflows, they are also activated automatically if a new IT asset gets into your documentation - this will save you a great deal of work. 

  More than Monitoring

Every time a problem occurs or when approaching a warning limit unitworx tries to solve the problem itself. If your intervention is required the system will create a ticket automatically. unitworx is the only ITSM solution with that kind of self-healing power!

IT Ticketing System

IT Ticketing System

End user helpdesk requests and the reporting of escalations detected by monitoring are bundled in the IT Ticketing System.
unitworx makes sure you'll find solutions on the quickest route and that you utilize IT incidents to optimize your monitoring processes and helpdesk routines.

  Well-structured Ticketing-System

unitworx helps you to improve the quality of your IT service and service experience using a well-arranged Ticketing system. It is linked to the documentation and if a ticket results from the Monitoring it will be created automatically.

  Service App for Support Tickets

The best service is now within reach for your end users - a little icon in the Windows taskbar opens the app. The Service App allows your customers to create, comment or even close tickets. 

  Integrated Time Recording

You'll increase your productivity and reduce your administrative effort to a minimum. With the time recording function, it will become a children's game to track the time for a tasks.

The installation of the unitworx client requires Windows 8 or higher.
The unitworx discovery agent is suitable for Windows Clients with Windows Vista or higher and Windows Server as of version 2008.
Non-networked IT assets or 3rd party clients and servers can be added manually.