Intuitive ITSM Software unitworx

unitworx is a fully-integrated ITSM Software that provides all essential tools for IT teams and companies including the modules Documentation, Monitoring & Ticketing.

 

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Quality IT Service Management
begins with unitworx!

Try out our ITSM Software unitworx and get awesome tools for
IT Documentation, Ticketing, Monitoring - all in one system!

 

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IT Documentation Software

Let the unitworx agent keep your IT documentation neat and tidy. It discovers Windows servers, PCs, network components and software automatically. Furthermore the agent clears up the nodes for all hardware components which have been disconnected or for uninstalled software.

Key-Features

  • Auto-Deployment of the unitworx Discovery Agent
  • Easy Set-Up: Follow the wizard and get started within a few minutes
  • Inventory of hardware & software, documentation of licenses, configurations, etc.
  • Dashboards with open tickets, active monitorings and statistics
  • Management of multiple customers in one system

 

More about Documentation & Inventory Management

 

IT Monitoring Tool

Monitoring alone is not enough! unitworx goes far beyond traditional monitoring tools: It solves many IT problems itself. Monitoring of servers and IT asstes in your network has never been that simple.

Key-Features

  • Easy set up of monitorings - choose from various predefined workflows!
  • Automated Monitoring - activation of relevant monitorings for new IT components
  • Windows Server Monitoring
  • Back up, HDD, SSL, https Monitoring and many more
  • Intuitive Workflow Editor for your own monitorings

 

More about monitoring your network

 

Ticketing system

Customers fire questions at you all the time, your boss wants you to handle support requests more efficiently and your head just won't stop spinning. Need help? Keep your cool with the unitworx ticketing system!

Key-Features

  • Team management (collaboration, delegation, prioritization, notifications for team leaders)
  • Ticket Automation
  • Service App for the perfect communication with your end users
  • History & Version Control
  • Ticket Report with current updates on tickets
  • Integrated Time Recording function

 

More about our ticketing system

 

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