IT Service Management Software

unitworx is a fully-integrated IT Service Management Software designed and developed to master the daily challenges of small and medium sized IT companies. It provides all essential tools for IT experts including the modules Documentation, Monitoring & Ticketing. Convince yourself of its benefits!

 

IT Documentation

unitworx Documentation is the centerpiece and brain of our ITSM Software. It gives you all the data and insights you need about the devices and IT assets in your network & never forgets any incidents of the past.

IT Documentation Software

 

IT Monitoring

Never lose sight of the potential threats your network is exposed to. unitworx Monitoring makes sure that you have them on your radar and under control. Prevent problems even before they emerge!

IT Monitoring Tool

 

IT Ticketing

Every incident in IT is a chance to optimize your processes so it won‘t happen again. unitworx Ticketing not only is for quick fixes, it is also the first step for effective improvement in your IT Management.

IT Ticketing System

IT Documentation Software

Let the unitworx agent keep your IT documentation neat and tidy. It discovers Windows servers, PCs, network components and software automatically. Furthermore the agent clears up the nodes for all hardware components which have been disconnected or for uninstalled software.

Key-Features:

  • Auto-Deployment of the unitworx Discovery Agent
  • Easy Set-Up: Follow the wizard and get started within a few minutes
  • Inventory of hardware & software, documentation of licenses, configurations, etc.
  • Dashboards with open tickets, active monitorings and statistics
  • Management of multiple customers in one system
IT Documentation Software

IT Monitoring Tool

IT Monitoring Tool

Monitoring alone is not enough! unitworx goes far beyond traditional monitoring tools: It solves many IT problems itself. Monitoring of servers and IT asstes in your network has never been that simple.

Key-Features:

  • Easy set up of monitorings - choose from various predefined workflows!
  • Automated Monitoring - activation of relevant monitorings for new IT components
  • Windows Server Monitoring
  • Back up, HDD, SSL, https Monitoring and many more
  • Intuitive Workflow Editor for your own monitorings

IT Ticketing System

Customers fire questions at you all the time, your boss wants you to handle support requests more efficiently and your head just won't stop spinning. Need help? Keep your cool with the unitworx ticketing system!

Key-Features:

  • Team Management (collaboration, delegation, prioritization, notifications for team leaders)
  • Ticket Automation
  • Service App for the perfect communication with your end users
  • History & Version Control
  • Ticket Report with current updates on tickets
  • Integrated Time Recording function
IT Ticketing System

See for yourself how our ITSM Software will lighten your workload. unitworx will help you to manage IT with ease!

Get your free test account now!

The installation of the unitworx client requires Windows 8 or higher.
The unitworx discovery agent is suitable for Windows Clients with Windows Vista or higher and Windows Server as of version 2008.
Non-networked IT assets or 3rd party clients and servers can be added manually.