The unitworx Discovery Agent discovers many areas of your network or customer networks fully automated.
All important details of your IT assets within the network at one glance. That's possible through a clear and helpful dashboard.
As soon as you have created a new customer you also have set up the appropriate structure for an efficient documentation.
unitworx offers a lot of predefined workflows based on proven IT expert processes and automated activation processes.
Ready to start in a few minutes: Appropriate monitorings for your IT asstes will be activated automatically.
Use the possibility to create individual workflows according to your special needs and monitor all aspects of your network.
There are different ways how support requests can get into the ticketing system, so it is possible to efficient manage them.
Efficient ticket management is one of the key factors for IT support companies. The variety of functions in unitworx will help you with it.
With the unitworx Service App you can integrate your end users much better into the IT service management process.
The management of tickets can quickly become confusing - unitworx helps you to keep the overview with practical filtering options.
The unitworx ticket report offers a variety of ways to keep you up-to-date and to not forget your tickets.
Use public or private comments to define which part is visible to the end user and which only serves the internal communication.
Invite your colleagues or customers to work with you in unitworx and improve your IT service quality together.
Through intuitive user management, working together on optimizing your IT service quality will become a children's play.
The authorization assignment is an important component of the user management - use this to ensure a perfect collaboration.
Integrate teams in your account - optimal collaboration is important to improve your IT service management in the long term.
Like in every software, there are also a few important settings in unitworx. We would like to introduce you to these here.
The unitworx Portal is the first point of contact when it comes to managing the most important user and account information.