unitworx Knowledge Base

unitworx provides you as an All-In-One ITSM Tool a variety of features which will help you to improve your IT service management.
In our Knowledge Base we've looked at some of them in more detail and prepared guidelines for you.

Have fun discovering!

Documentation

unitworx Discovery Agent

The unitworx Discovery Agent discovers many areas of your network or customer networks fully automated.

Read more 

Dashboard

All important details of your IT assets within the network at one glance. That's possible through a clear and helpful dashboard.

Read more 

Documentation structure

As soon as you have created a new customer you also have set up the appropriate structure for an efficient documentation. 

Read more 

Manage nodes

Manage your IT documentation with ease. Enrich your data with further information, add or link a node and delete irrelevant data.

Read more 

Enrich Data

Shape your network documentation to your company's central IT knowledge base. unitworx will support you with it!

Read more 

Monitoring

Predefined Workflows

unitworx offers a lot of predefined workflows based on proven IT expert processes and automated activation processes.

Read more 

Assign Monitoring

Ready to start in a few minutes: Appropriate monitorings for your IT asstes will be activated automatically.

Read more 

Create Workflows

Use the possibility to create individual workflows according to your special needs and monitor all aspects of your network. 

Read more 

Manage Workflows

No matter if individual or predefined workflows - you've got a lot of possibilities which help you to manage your monitoring with ease.

Read more 

Ticketing

Create Tickets

There are different ways how support requests can get into the ticketing system, so it is possible to efficient manage them.

Read more 

Manage tickets

Efficient ticket management is one of the key factors for IT support companies. The variety of functions in unitworx will help you with it.

Read more 

unitworx Service App

With the unitworx Service App you can integrate your end users much better into the IT service management process. 

Read more 

Ticket Filter

The management of tickets can quickly become confusing - unitworx helps you to keep the overview with practical filtering options.

Read more 

Ticket Report

The unitworx ticket report offers a variety of ways to keep you up-to-date and to not forget your tickets.

Read more 

Comments

Use public or private comments to define which part is visible to the end user and which only serves the internal communication.

Read more 

Time Recording

With the unitworx time recording function, you'll not only increase your productivity, it will also reduce your administrative effort to a minimum.

Read more 

Settings

Invite User

Invite your colleagues or customers to work with you in unitworx and improve your IT service quality together.

Read more 

User Configurations

Through intuitive user management, working together on optimizing your IT service quality will become a children's play. 

Read more 

User Roles & Rights

The authorization assignment is an important component of the user management - use this to ensure a perfect collaboration.

Read more 

Team Management

Integrate teams in your account - optimal collaboration is important to improve your IT service management in the long term.

Read more 

Account & Client Settings

Like in every software, there are also a few important settings in unitworx. We would like to introduce you to these here.

Read more 

unitworx Portal

The unitworx Portal is the first point of contact when it comes to managing the most important user and account information.

Read more