As soon as you have created a new customer you also have set up the appropriate structure for an efficient network documentation. In the tree structure you will find all necessary points for a professional IT documentation. If you need additional nodes, you can easily add them manually.
There is also another advantage of the unitworx documentation structure - it is very intelligent. If you are in a specific area - for example in the server list - you can directly add new server nodes, which contain the most important sub items for a perfect server documentation.
You've created the customer by using the unitworx Discovery Agent? Perfectly, so you've already integrated IT assets with the relevant information in your documentation structure. If this is not the case, that's no problem - all important information can also be captured manually. Here is a small insight for which information the respective areas are intended.
The introduction node is here to store important contact information, such as contact persons at the customers' place or supplier companies. It is also possible to document the basic infrastructure descriptions (email traffic, remote access, etc.).
Network & Internet
This area contains all information about your network and the internet. It collects IT assets such as firewalls, switches and other network devices as well as network plans and details about the internet connection.
As the name suggests, it's all about the servers. In the server list you can store and access all important information about your servers (hardware, software, operating system, etc.). Physical servers can, for example, be listed in an extra node to keep the overview. To avoid redundant data, it is possible to link an asset from the server list to the extra list you want to create.
Computer, Notebooks, Thin Clients
The clients can be assigned to different groups. By default, you have the possibility to divide them in the categories notebooks, PCs, tablets and thin clients. Within these groups the individual clients are stored with the respective information such as the operating system or the installed software.
Software and Licenses
Software licenses are not always easy to manage. A license key here, a login password there and the installation file is stored where? This is where the unitworx documentation should help as a central information database.
Last but not least the printers and scanners. Although they appear to be inconspicuous at first, they often create problems. By the documentation of serial numbers, IP addresses and the login data it is possible to help quickly in case of an error.
Particularly in international companies or companies with several business areas, there are many different domains. Important information of them, such as details for the web space or login data, can be saved in this node.
Your IT support company serves customers with several locations? List them in this documentation area, so you don't lose track of it. If there are specific characteristics for a location network, your colleagues can access this information there.
Just as the name suggests, this area serves as an archive. If IT assets are excused, nevertheless the data has to be saved. Here you have the space for this and all entered information can be viewed later on.