unitworx IT Ticketing Tool

The unitworx IT ticketing tool not only supports you in managing your tickets, but also in finding the quickest route to a solution. You rather want to knock your clients' socks off than step on their toes? Quality IT service begins with unitworx! Go for it and become the everyday hero of your customers!

ticketing tool

IT ticketing tool & more

 

Well-structured Ticketing Tool

Be faster than ever! Our ticketing tool is linked to the unitworx inventory management so you'll find all you need to know about the affected IT assets in no time. 

 

History & Version control

Retrace the entire history or previous versions of your tickets. unitworx features version control across Documentation, Monitoring & Ticketing.

 

Manage your IT Team

Lead your team to success. Easily create and assign tickets via email and follow the reporting on the tickets in progress. Efficiently manage your IT team and step in, if necessary. 

 

Ticket Report

Keep an eye on your tickets and stay on top of your tasks with our automated email ticket report. 

 

Ticket Automation

Share the workload with unitworx! Whenever a ticket results from monitoring unitworx automatically creates an entry in the inventory item's history or even solves the problem itself.

 

Service App for Support Tickets

The best service is now within reach for your end users - a little icon in the Windows taskbar opens the app. The service app allows your customers to create, comment or even close tickets. 

You want to instantly improve the quality of your IT service?

Try out our ITSM Software unitworx and get awesome tools for IT Inventory Management, Ticketing, Monitoring - all in one system!

 

The installation of the unitworx client requires Windows 8 or higher.
The unitworx discovery agent is suitable for Windows Clients with Windows Vista or higher and Windows Server as of version 2008.
Non-networked IT assets or 3rd party clients and servers can be added manually.